They have access to everything, including IP and mailboxes. And they are not as private as they claim.

Their reputation is not what they portray it to be by receiving automatic positive reviews. I urge everyone to avoid dealing with these online con artists. Tickets 1973492 1973494 I have one free account with protonmail as well as one that I paid for. Why should I be disabled because of the activities of others outside of my own proton mail account? I require assistance personally review everything and you will find that the emails referenced in the tickets never sent/received anything that violated your terms and conditions. I don't accept responsibility for what other individuals do with their protonmail accounts, which have nothing to do with mine. As I use public internet cafés to access my account, hundreds of other people have access to that computer and IP address. I can't work with a mail provider who offends and threatens their customers.

I require immediate access to reclaim my belongings and return my money. As soon as nothing went wrong with my email accounts. So my personal items and money are gone, and their support still does not respond or speaks to their clients (free and paid users) in a rude manner. My new email account didn't even send or receive any emails. My second paid account was disabled as soon as I contacted customer help regarding my previous account. I always use it to validate my other platforms' logins. The first old account never sent or received any email that could have violated their terms and conditions. Tickets: 1974746 1974747 My account was disabled without any notification, allegedly for 'abuse.' I had one old free account and one new pro premium account.

Proton mail set up